In every business, the way we measure success has changed. It is no longer simply about financial performance. Truly regenerative businesses establish environmental, social, and governance (ESG) criteria that they commit to deliver on.
At Hind Management, we aim to lead the way in regenerative hospitality and leave the world in a better position than when we started. This means recognising our responsibility to the environment and to the communities we operate in. OurESG framework and Strategyis, a starting point for that journey, laying out the steps we intend to take as we work towards our regenerative future.
Hind Management is committed to a regenerative future and our ESG strategy is a vital milestone in our evolution as a company. This document is where we start. I am very proud to have a team who have committed so unanimously to defining the actions we will take and the long-term goals we will pursue. Even though the path is not necessarily distinct yet, we have defined the metrics we will track and the objectives we would like to achieve as a company. We have taken the all-important first steps.
This framework allows us to measure and track our impact to a greater degree than we have been able to before. We’ve consulted with our poeple and our stakeholders to identify the key focus areas which matter to us as a business and as individuals within the New Zealand context. These have been refined through a consultation process with our team, allowing us to put their ambitions in writing and set concrete goals and targets.At Hind Management, our vision is to lead the way in regenerative hospitality. We aim to leave the world in a better position. By recognizing our responsibilities and leading by example, we can show the right way forward and uphold the mana of the communities we operate in.
We look forward to sharing our journey with you.
Ngā Mihi
Sudesh Jhunjhnuwala Tumuaki | Founder and CEO
Introducing the framework
This diagram shows the five components that make up our ESG framework and the specific areas we’re addressing within each of them.
Continue our commitment to audit business units on their accessibility
Number of business units assessed for accessibility
Environmental, Social and Governance Metrics
Four properties assessed externally with ratings. Hotels were assessed externally and given a rating in the past. This is no longer offered so we are creating a process to internally assess buildings more regularly based on updated standards provided from an external party
100%
Foster awareness of access needs through training
Percentage of employees completed accessibility confident training or similar
Human Resources Information System
Baseline will be established in 2022
100% within 6 months employment
100% within 30 days employment
Initiate internship program for Māori and Pacifica
Number of internships offered
Human Resources Information System
0
Cumulative - 4
Cumulative - 9
Cumulative - 20
Provide learning and development opportunities for our staf
Number of hours of professional development & education offered
Hotel Monthly Report & Human Resources Information System
Baseline will be established in 2022
Increase 5% from base 2022
Increase 10% from base 2022
Increase 15% from base 2022
Measure wellbeing sentiment
Permanent staff wellbeing scores each quarter, reporting on – personal / company motivators, happiness and relationships
Wellbeing sentiment survey
Aug 22: 4.2/5, Nov 22: 3.8/5
Overall average score to remain above 2.8/5
Kaitiakitanga — Environmental Sustainability
Action
Indicator
Monitoring in which report
Baseline
2027 target
2035 target
2050 target
Measure, report, and mitigate our operational emissions through ISO 14064. Add all new business units within two years of operating
Our carbon footprint
Toitū Report
SAA, SCA, SLR and SCC emissions- 1043.5tCO2e or 36kgCO2e/m2 offset through certified carbon credits
29kgCO2e/m2
26.3kgCO2e/m2
Specify all large commercial appliances use natural refrigerants with low GWP
Our GHG liability associated with refrigerants
Refrigerant Register
SAA, SCA, SLR, SCC Total Liability- 1688 tCO2e. Create accurate registers and refrigerant policy
Buy only lowest GWP tech. Remove all high GWP emitting refrigerants where technology exists
Replace old tech with new tech
Complete feasibility study for solar panels on each business unit
Number of kWh of solar installed and % of renewable electricity
Supplier Report
0
3 business units
Include solar on all feasible existing business units. All new business units will have feasibility for solar in the build phase
Establish a Carbon Reduction Plan for each business unit and the business as a whole
Number of business units with carbon reduction plans
Environmental, Social and Governance Metrics
0
2
100% within 2 years of operating
100% within 1 year of operating
Install Electric Vehicle and Ebike chargers in conjunction with partners where possible
Number of business units with EV and Ebike chargers
Environmental, Social and Governance Metrics
3 with Electric Vehicle and 0 with ebike
100% where feasible
Evaluate the feasibility of rain water harvesting
Business units with rainwater harvesting
Building Metrics
2 business units with rainwater harvesting need to have accurate metering
All new business units with rainwater harvesting where feasible
Retrofits of business units with rainwater harvesting where possible
100%
Monitor water use in each business unit and reduce water use
Water usage
Building Metrics
Currently mointored through bills
Install IoT water meters and water saving tech at each business unit where feasible
Include sub water metering for each business unit
Implement sub metering across all business units to measure gas, electricity and water consumption
Number of business units with sub metering
Environmental, Social and Governance Metrics
0
2
70% within 2 years of operating
100% within 2 years of operating
Mana Whakahaere — Responsible Procurement
Action
Indicator
Monitoring in which report
Baseline
2027 target
2035 target
2050 targe
Operate a zero waste business
Our recycling and waste statistics
Supplier Report
Baseline will be established in 2022
Improve systems of measurement
Reduce waste by 50%
Zero waste
Work with our suppliers to eliminate plastic in our direct supply chain
Avoided plastic
Supplier Report, Environmental, Social and Governance Metrics
400,000 pieces avoided annually
200,000 pieces avoided annually
0 pieces single use plastic in all business units
Create a Responsible Procurement Policy and Pledge for our suppliers to sign
Key consumable suppliers who signed the Responsible Procurement Pledge
Environmental, Social and Governance Metrics
0
80% key consumable suppliers
100% key consumable and 30% tier 2 suppliers
100% key consumable and 80% tier 2 suppliers
Manaakitanga – Authentic Experiences
Action
Indicator
Monitoring in which report
Baseline
2027 target
2035 target
2050 targe
Educate team in Te Ao / Te Reo
Number staff who complete Te Ao / Te Reo training
Talent and Culture Metrics with external verification
14 (including 10 in senior positions)
62 (including 31 in senior positions)
Include bilingual or Te Reo signage in any new business unit / retrofits
Number of business units with bilingual or Te Reo signage
Environmental, Social and Governance Metrics
0
3
10
All
Give guests an incentive to go green in their rooms
Number of nights a guest decides to go green in their room
